On September 4, 2011, I experienced a flat tire in my garage and I had to use my Roadside Assistance for the first time. The dispatcher indicated that “Call Charlie” would come to my home to change the tire. Within the prescribed time, “Call Charley” came to my home to change my flat tire. An automated system called me to confirm that help had arrived. The gentleman was punctual, professional and very pleasant to work with. I was very happy with the communication from the Roadside Assistance dispatcher and the service from “Call Charlie”.
I apologize for the late response.